Refund Policy

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At Geneva Hotel Amman, we strive to provide a seamless booking experience for our guests. Please review our refund policy for online payments carefully:

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Refund Eligibility

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Flexible Rate Bookings:

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Full Refund: If you cancel your reservation up to 24 hours before your scheduled arrival date, you will receive a full refund.

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Partial Refund: If you cancel your reservation within 24 hours of your scheduled arrival date, you will be charged for the first night of your stay. The remaining balance will be refunded.

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Non-Refundable Rate Bookings:

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No Refunds: Reservations made under the non-refundable rate category are not eligible for refunds. In the event of cancellation, modification, or no-show, the total price of the reservation will be charged.

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Refund Process:

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Refunds will be processed to the original payment method used at the time of booking.

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Refund requests must be submitted through our reservations team at inquiries@genevahotel-amman.com or by calling 0096265858100.

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Please allow 5-7 business days for the refund to be processed and reflected in your account, depending on your payment provider.

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Important Notes:

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Refund policies may vary depending on the specific rate or promotion selected. Please refer to your booking confirmation for detailed information on the applicable refund terms.

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In the case of special promotions or packages, additional terms and conditions may apply, which will be communicated at the time of booking.

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Contact Us:

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If you have any questions or need assistance with your refund, please do not hesitate to contact us:

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Email: inquiries@genevahotel-amman.com

Phone: 0096265858100

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We appreciate your understanding and cooperation. Our team is here to assist you with any inquiries or concerns regarding your booking and refund.

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